Welcome to Spirit Halloween Store’s FAQ page! We’re here to help you with any questions about our costumes, delivery, payments, and more. Our store is all about bringing your creative ideas to life with a wide range of outfits, from 50s costumes to animal costumes, and we strive to make your shopping experience fun and hassle-free. Below, we’ve compiled common queries based on our website’s offerings and policies. If you don’t find your answer here, feel free to reach out to our support team at [email protected]!
Product Questions
What types of costumes do you offer?
We have a diverse selection to spark your imagination! Our menu includes everything from decade-themed outfits like 50s, 60s, 70s, 80s, and 90s costumes, to fun categories such as alien, angel, animal, bat, bear, biker, book character, butterfly, cat, cheerleader, and classic boys and girls costumes. Plus, we offer apparel and accessories like bowties & suspenders to complete your look.
Are your costumes suitable for kids and adults?
Absolutely! We cater to all ages with specific sections like Boys Costumes and Classic Girls Costumes, ensuring everyone can find the perfect fit for Halloween, parties, or cosplay events.
Do you have costumes for themed parties beyond Halloween?
Yes! Our products are great for any occasion, whether it’s a spooky Halloween night, a retro-themed party, or a creative cosplay event. We design our costumes to be versatile and high-quality, so you can stand out in any setting.
Delivery and Shipping
What are your shipping options and delivery times?
We offer two convenient methods to get your costumes to you quickly and affordably:
- Standard Shipping: For $12.95, we use carriers like DHL or FedEx. Your order arrives within 10-15 days after shipping, perfect for last-minute plans.
- Free Shipping: On orders over $50, we ship via EMS with delivery in 15-25 days after shipping. It’s a budget-friendly way to enjoy our wide range of products!
How can I track my order?
Once your order ships, you’ll receive tracking information via email. You can monitor it in real-time with our trusted carriers (DHL, FedEx, or EMS) from dispatch to delivery, so you’re always in the loop.
Do you ship internationally?
Yes, we serve customers worldwide, with minor exclusions for remote areas. Whether you’re in the US, Europe, or elsewhere, we’ll deliver your costumes right to your door.
Payments and Accounts
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and easy transactions. Your payment information is handled with care to ensure a safe shopping experience.
Do I need an account to place an order?
No, you can check out as a guest! However, creating an account lets you track orders faster and access exclusive deals. It’s quick and free—just follow the prompts during checkout.
Is there a discount for first-time buyers?
Yes! Use code 7W0IKV at checkout for 20% OFF and free shipping on eligible orders. It’s our way of welcoming you to the Spirit Halloween Store family!
Returns and Exchanges
What is your return policy?
We want you to love your costume! You can return items within 15 days of receipt, provided they are unused and in their original packaging. For full details, check our Returns Policy or contact us at [email protected]—we’re here to help!
How do I initiate a return or exchange?
Simply email our support team with your order details and reason for return. We’ll guide you through the process and aim to resolve it promptly to keep your Halloween spirit alive!
What if my item is damaged or incorrect?
We’re sorry for any issues! Contact us immediately, and we’ll arrange a return or exchange at no extra cost. Your satisfaction is our top priority.
General Inquiries
How can I contact customer support?
Reach out via email at [email protected]. Our dedicated team is ready to assist with any questions about deliveries, products, or policies.
Where is Spirit Halloween Store based?
We’re located at 2586 Deans Lane, ELKHORN CITY, US 41522. Though we operate online, we’re committed to providing reliable service globally.
What makes your store unique?
At Spirit Halloween Store, we’re not just a shop—we’re your partner in creativity! With a fun, spooky-themed style and a focus on quality, we offer affordable, trackable delivery and a wide product range to inspire your next adventure. Shop now and transform into your favorite character!
Thank you for choosing Spirit Halloween Store! We hope this FAQ helps you have a seamless and enjoyable experience. Remember, every costume tells a story—let us help you write yours. Happy shopping!